March/April 2017 | The Davey Bulletin 11
SAFETY FOR ONE AND FOR ALL
Here, Johnny Wilson, manager, field safety support, leads the
group in discussion at the Davey Personal Excellence Seminar.
Did you know for every one human error there may be many contributing factors?
But when we identify and address these factors beforehand, we can prevent
errors from happening. Forty-five Davey employees came together in January
to learn how at the Davey Personal Excellence Seminar.
Below are three tools they learned to keep themselves and their crews safe.
Use these Davey Personal Excellence tools to help keep you safe and mitigate
errors before you begin work.
TWIN Analysis: Identify and address conditions that interfere with successful
performance and increase the probability of error.
• Task Demands: Time pressure, high work load, simultaneous multiple
tasks or repetitive action
• Work Environment: Distractions, departures from routine, confusing
displays or work-arounds
• Individual Capabilities: Unfamiliarity with task, lack of training, new
technique never used before or poor communication skills
• Human Nature: Stress, habit patterns, faulty assumptions or over confidence
Three-Point Communication: Create a clear understanding among individuals
working together.
• Say your message. The more specific you are, the better.
• Repeat. Have the listener paraphrase your message and call out
important information.
• Confirm the information repeated back to you is accurate.
The 3 V's: Critically examine the work and ensure it matches the instructions,
data and observation of work-related conditions.
• Visualize. Before you start, envision the task you're about to perform.
• Verify. Pause and verify the data and evidence you're looking at matches
what you've been told. If there's a discrepancy, investigate and resolve
before starting work.
• Validate. Do not assume anything! Always rely on accurate and timely
data to ensure proper work procedures and practices.
TWIN ANALYSIS
THREE-POINT
COMMUNICATION
THE 3 V'S
V
›
V
Task
Demands
Work
Environment
Individual
Capabilities
Human
Nature
TWIN
Analysis
Say.
Confirm.
Repeat.
Visualize
Verify
Validate
