20
THE DAVEY BULLETIN
|
January/February 2018
MY DAVEY
SPOTLIGHT ON UNMATCHED CLIENT EXPERIENCES
What's your favorite part of the job? If you're like most
Davey employees, it's the people. The coworkers who greet
you every day, make sure you stay safe and laugh with you
along the way. And the clients you meet, keep happy and
work with year after year.
You collaborate with your team to deliver an unmatched
experience to every client. That's what working at Davey
is all about.
Take, for example, Joel Twist, the assistant district manager
in Atlanta, Georgia, Residential/Commerical services. Twist
started at Davey in 2001, a week after graduating college.
"I really enjoy working here, with these crews, this
leadership and my clients. Davey is a good company to be
with," Twist said. He's happy at his job and believes that is
key to delivering the best client experience.
"When you're meeting with clients, that passion shines
through. I enjoy what I do, and they see that. Creating
excellent client experiences – that's our job. It's right
up there with safety. We have to strive to be the best at
anything and everything we do," Twist said.
Recently, Twist visited a client, Stan Clay, to remove a
large red oak and loblolly pine. Jerry Cole was the foreman
for the job while Marcelo Garfias Cortes and Devon
Lucabaugh assisted.
"It takes a team effort to create an experience like this.
Everyone involved makes an impact. It's the arborists, the
foreman, the crew, the client experience coordinators –
it's all of us!" Twist said.
Clay sent in pictures of the job along with his Davey Care
card, on which he rated his experience a 10 out of 10.
To begin, Jerry Cole, foreman,
takes a closer look at this red oak.
