10
THE DAVEY BULLETIN
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November/December 2017
5 RED OAK TREES GET A MAKEOVER
Davey's Chesapeake R/C office
decided it was time to restore five
old, red oak trees, one being more
than 200 years old, to their former
glory at Kingsley Cemetery in
Chester, Maryland.
John Blake, sales arborist, said his
office has done work at the cemetery
Left: The trees at Kingsley Cemetery were
in a state of decline, until Davey's John Blake
got involved.
Above: The Kingsley Cemetery was once
the site of Kingsley Methodist Church.
and noted the trees needed some
attention. The caretakers wanted to
do the work, but didn't have the funds
to properly prune the trees.
After driving past the trees on several
occasions, Blake said he couldn't stand
to see the trees in decline anymore
and offered to do a day of service to
FIELD NOTES
CLIENT SERVICE IS ABOUT MORE THAN GOOD TECHNIQUE
At the liquid services workshop in San Antonio students
didn't just learn about Plant Health Care. They also received
a lesson in customer service.
Christine Balk, technical advisor, Davey Institute, said during
the workshop the students learned about entomology issues
with trees and turf, tree diseases and abiotic problems, like
construction damage or human damage.
The workshop offered students the opportunity to discuss
amongst themselves what they find to be successful in
Seventeen students from various Texas R/C offices, along with the
Plano CLS territory, attended a liquid services instructional session
with technical advisors from the Davey Institute. Pictured are Christine
Balk, technical advisor, Chad Tyson, Beto Duran, Heath Gober, Peter
Perales, Kenny Rush, Leonard Arredondo, Christopher Easton, Jose
Garcia, Lewis Heye, Raul Gutierrez, Kevin Lamb, Kevin Martin and
A. D. Ali, technical advisor. Not pictured: Derek Hausmann
the field, Balk said. It not only sharpened the skills of new
employees, but also the seasoned employees.
"It is good to know, because you do these things every day,"
Balk said. "And, it's easy to get into a routine and forget why
you are doing something or the importance of it."
During the workshop, Andy Ferguson, operations manager,
south central operating group, Residential/Commercial
services, also discussed proactive customer service by
anticipating problems before they occur, said A.D. Ali,
technical advisor, Davey Institute.
"We can provide clients the best technical Plant Health
Care service, but unless you deal properly with the client
you are not going to have that client sticking around," Ali said.
prune dead wood and improve the
trees' canopies.
"Everyone was pleased," Blake said.
"The trees benefited. They are much
healthier than they were."
A tornado hit the area a few months
after the trees were pruned, he said.
Not one tree lost a limb in the storm.
