Davey Tree Flipbooks

18 | May/June 2014 Nate Lewis, consulting utility forester Hang in There Davey's Vancouver Isle Utility crewmembers arrive at the Nanaimo & District BC SPCA one afternoon to help remove a felled tree from the collapsed roof of their supplies storage unit. The facility's Twitter account, @BCSPCA_Nanaimo, posted the following: "A heartfelt thanks to @DaveyTree for coming down to cut trees that damaged the shelter! Such a great company!" T here's no doubt winter's wrath required quite a bit of attention from Davey crews in nearly all areas across the U.S. and Canada this year. And this was no different when the social media manager of the Nanaimo & District BC SPCA's Twitter account reached out to Davey for assistance with some tree damage after a winter storm. In only a few hours, crewmem- bers arrived on site and completed the job. Secretary Marjorie Mooney received the tweet from Davey's corporate communications team on an afternoon in late February. When Regional Manager Mark Turnbull and Field Manager Darcy Soderstrom received the infor- mation from Mooney soon after, utility crews were already working close to the Nanaimo shelter. So, Soderstrom decided to visit the site with his Vancouver Isle Utility crew. Upon arrival, Soderstrom did not notice a lot of tree damage, but he could tell the storm's wrath made a mess for the shelter; a felled tree had contaminated the animal food and other Positively Great Service Two days before the Nanaimo & District BC SPCA reached out to Davey for tree damage assistance via Twitter, Turnbull and Soderstrom had attended a planning meeting, which included the attendance of District Manager Scott Suffron, from Davey's Burnaby office. Suffron had shared a client experience story that had happened that day, after a storm blew through Vancouver. "I received a call from a loyal client of ours who had some severe damage occur in her Atlas cedar as a result of recent snow accumulation, and she was quite distraught," he explains. When Suffron offered to provide a quote for cleanup and a tree assessment, she declined—she needed the work to be completed as soon as possible. "I then immediately called my top foreman, who was en route to do a different job, and re-routed him to the storm call," Suffron describes. After the crew worked all day cleaning up the site, as well as performing additional pruning, the client sent Suffron a text message, telling him how pleased she was with Davey's service, response time and quality of work. What a TREEmendous story to share, don't you think? supplies staff had stored in a shed along the edge of the property. "Large, 10-foot limbs broke and collapsed the roof of their supplies building," Soder- strom says. His crew, including Power Saw Operator Erin Cook, Climber Trainee Trevor Hall and Certified Arborist Nick Jonsson, spent approximately one hour removing and chipping the felled branches. The shelter was pleased Davey could help out. Nanaimo & District BC SPCA Branch Manager Leon Davis tweeted the following that afternoon: "Big thanks to @DaveyTree for offering to come and remove trees that damaged the shelter! You guys rock!" "Helping out showed we're about com- munity, reacting when we can," Soderstrom explains. "Projects like this build momentum; my guys see we're part of a team, part of solutions in situations like these. They like being part of a company that helps out." According to Turnbull, the team would "absolutely respond the same way again." A Matter of weets

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