24 | May/June 2014
For the Benefit of Client Experience
In Training
Account managers and project managers from Commercial Landscape Services met at Davey's corporate offices in Kent, Ohio, for a
training program in March. They learned ways to improve client experiences, received sales training and acquired marketing tips and
resources. Pictured left to right, first row: Rex Houze, Jeff Nichols, Kevin Sharkey, Beecher Leversee, Ed Rattie, Seth Stern, Tom Free-
man, Rich Chilcoat, Pasquale Monteleone and Mark Svozil. Second row: Tony Clum, John Kazee, Juan Perez, Otis Ratliff, Mark Nielsen,
John Rukkila, Matt Ganoe, Greg Myers, Dan Joy and Marty Young. Third row: Evan Beck, Greg Boisvert, Steve Bureau, Manny Nassar,
Jarod Emerson, Preston Wankier, Dan Morgan, Jack Creter, Nick Serdy and Geoff Blind.
Putting a Face With a Name
F
irst impressions matter. It was the first time
a few office coordinators (OCs) visited
Davey's corporate offices when Commercial
Landscape Services (CLS) invited its OCs to
Kent, Ohio, for refresher training sessions.
Representatives from several departments,
including human resources, accounts payable,
accounts receivable and billing, as well as
internal reporting and legal, presented their
responsibilities to the group. They suggested
areas for improvement, as well as ways OCs
and corporate departments can work
together to improve day-to-day tasks.
"A majority of the OCs had not been to the
Kent campus before," explains Bev Buckley,
CLS operations administrator. "It was nice to
put a face with the name of the person you
speak with daily or weekly."
Attendees included: Sarah Sherrow and
Cathie Winter, Alexandria/DC; Edita Martinez,
Baltimore; Linda Liford, Cincinnati; Pam
Rinehart, Cleveland East; Angela Bova,
Cleveland West; Kimberly Hooker, Colorado
Springs; Brenda McClellan, Columbus West;
Becca Ellis and Noelle Swope, Detroit
Southwest and Detroit North; Mary Shafor,
Golf North; Teressa Lorinchack and Ruth
Ruthorford, Government Projects; Esther
Stafford, Indianapolis; Michele Lobos,
Montgomery Co.; Amy Hallett, Orlando; and
Linda Herrmann, Wooster. Mickey Carney,
Columbus East; Yvonne Arrensault, Golf
North; Julie Richens, Jacksonville; and Lori
Schulz, Tampa, could not attend the training.
