January/February 2017 | The Davey Bulletin 3
ISSUE
ROOT
OF THE
'TREE DOCTORS' AND BEDSIDE MANNER
"
It's been about six years since I started investing in Davey Tree.
I have always been interested in purchasing stock and Davey
was always transparent about it. It was a sensible investment
at the time and it certainly has proven to be moving forward.
Now, it's about a sense of pride to be a part of a company that
spans multi-generations. Somebody worked really hard to build
a future for me and this is a great way to continue to build a
future for the generations that will work for Davey behind me.
"
THE DAVEY
BULLETIN IS FOR
EMPLOYEES LIKE...
DARRAN MALCOLM
15 years of service
regional vice president, Ontario Utility
Canada
Matt
Fredmonsky
When you visit the doctor, what do you look for in their
bedside manner? Is she courteous, knowledgeable and a
positive thinker? Does she offer helpful solutions? Did her
smile convey trust?
What if your doctor impatiently hurries through your visit?
He doesn't explain medical terms or procedures. Even
scheduling an appointment was a hassle.
How might a client similarly perceive their interaction with a
Davey "tree doctor," whether a sales arborist, crew member
or technical advisor? What's their bedside manner like?
We turned to Davey immediately when the mature red oak
tree in our front yard started showing signs of decay. We
feared the worst – our beautiful asset tree had become a
liability and had to be removed.
Our local "tree doctor," sales arborist John Martin, made a
house call. He remained optimistic of the oak's health and
believed it was nicely healing and compartmentalizing the
decay area near its base. Although clearly confident in his
diagnosis, our arborist referred us to a "specialist," another
"tree doctor" at the Davey Institute to take a sort of X-ray
and get a picture of how the tree was healing internally. If
nothing else, the second opinion would give peace of mind.
Greg Mazur, technical advisor at the Institute, made a
second house call. Using a Resistograph
®
, he confirmed
the initial diagnosis. The "X-ray" showed our oak in fact was
healing nicely. More importantly, his knowledgeable and
friendly demeanor further eased our concerns about the
tree's health. And he took the time to explain small details
– like highlighting the oak's terminal bud scale scar showing
steady seasonal growth – in easy-to-understand terms.
We got a prescription for a dose of Arbor Green PRO
®
for
our tree and the knowledge our children would get many
more years of enjoyment from the swing hanging beneath
its canopy.
If our oak could talk, it would surely express gratitude for
a sound diagnosis delivered in a solution-oriented manner.
Does your bedside manner leave a similar impression?
