PROFILE
DISCLOSURE
LEVEL OF
REPORTING
LOCATION OF
DISCLOSURE
Employment
LA3 Benefits provided to full-time employees
that are not provided to temporary or part-time
employees, by major operations.
Engaged Employees, p. 30
Occupational Health and Safety
LA6 Percentage of total workforce represented in
formal joint management-worker health and
safety committees that help monitor and advise
on occupational health and safety programs.
Safe Business Practices, pp. 14–16
LA7 Rates of injury, occupational diseases, lost days,
and absenteeism and number of work-related
fatalities by region and by gender.
Safe Business Practices, p. 15
LA10 Average hours of training per year per employee
by gender and by employee category.
Safe Business Practices, p. 16 and Engaged
Employees, p. 30
LA11 Programs for skills management and
lifelong learning that support the continued
employability of employees and assist
them in managing career endings.
Safe Business Practices, p. 16 and Engaged
Employees, p. 30
Social: Society
Local Communities
SO1 Percentage of operations with implemented local
community engagement, impact assessments
and development programs.
Engaged Employees, p. 31
Social: Product Responsibility
Product and Service Labeling
PR3 Type of product and service information
required by procedures, and percentage of
significant products and services subject
to such information requirements.
Safe Business Practices, p. 16
PR4 Total number of incidents of non-compliance
with regulations and voluntary codes concerning
product and service information and labeling,
by type of outcomes.
No incidents to report.
PR5 Practices related to customer satisfaction,
including results of surveys measuring
customer satisfaction.
We regularly gather client feedback to ensure that
we are upholding the highest client standards. Some
divisions conduct surveys and mystery shops to
measure and observe client service practices and
understand areas of improvement. We safeguard the
information clients share with us according to our
Privacy Policy at bit.ly/1f99QLr.
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Fully Partially
