PROFILE
DISCLOSURE
LEVEL OF
REPORTING
LOCATION OF
DISCLOSURE
Training and Education
LA10 Average hours of training per year per employee by gender,
and by employee category.
Employee Safety, p. 16 and
Training and Education, p. 23
LA11 Programs for skills management and lifelong learning that
support the continued employability of employees and assist
them in managing career endings.
Employee Safety, p. 16 and
Training and Education, p. 23
Social: Product Responsibility
Product and Service Labeling
PR3 Type of product and service information required by procedures,
and percentage of significant products and services subject to
such information requirements.
Client Health and Safety, p. 18
PR4 Total number of incidents of non-compliance with regulations
and voluntary codes concerning product and service information
and labeling, by type of outcomes.
In 2013, there were three reported penalties
for label infractions/non-compliance totaling
$1,700 and two reported landscape property
events that have been or are being mitigated
for the betterment of the landscape.
PR5 Practices related to customer satisfaction, including results of
surveys measuring customer satisfaction.
We regularly gather client feedback to ensure
that we are upholding the highest client
standards. Some divisions conduct surveys
and mystery shops to measure and observe
client service practices and understand
areas of improvement. We safeguard the
information clients share with us according
to our Privacy Policy at http://goo.gl/80rl7g.
31
Fully Partially
