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7 Growth Rings 1 A Growing Enterprise (1961–1970) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 A Landmark in Company History . . . . . . . . . . . . . . . . . . 9 Developing Services – 'New Twigs on the Davey Tree' . . 13 e Presidency of the First 'Outsider' . . . . . . . . . . . . . . 17 Stability and Expansion Despite Another Change in Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2 A New Direction (1970 –1977) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Smooth Sailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 ousands of Years of Experience Combined . . . . . . . . . 28 Expansion in the 1970s . . . . . . . . . . . . . . . . . . . . . . . . . 32 e Operational Reorganization . . . . . . . . . . . . . . . . . . 35 Recession in the Mid-1970s and Davey Lawnscape . . . . 36 Recovery and Success after the Recession . . . . . . . . . . . . 39 e Beginning of a Complete Transformation . . . . . . . . 42 3 e Employee Ownership Acquisition and the New Service Line Concept (1977–1979) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 4 Roots of eir Labor (1979–1983) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 e Success of the Transition . . . . . . . . . . . . . . . . . . . . . 59 e Rise of Davey Canada . . . . . . . . . . . . . . . . . . . . . . 65 New Contracts, New Acquisitions, and Newcomers . . . 66 Structural and Personnel Changes . . . . . . . . . . . . . . . . . 72 5 Branching Out (1984–1989) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Reforming the Organizational Structure . . . . . . . . . . . . 79 A Place To Call Home . . . . . . . . . . . . . . . . . . . . . . . . . . 80 An Important Internal Merger . . . . . . . . . . . . . . . . . . . . 83 A Shift in Services and Leadership . . . . . . . . . . . . . . . . . 86 Focus on Pesticides – A Growing Concern . . . . . . . . . . . 89 Variety Is the Spice of Life – Diverse Assignments in the 1980s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 e Decade Ends in Success . . . . . . . . . . . . . . . . . . . . . 93 6 Celebrating Twenty Years of Employee Ownership (1990–1999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 New Opportunities Arise As the Pieces Move . . . . . . . . 97 Recession and Environmental Revolution – e Challenges of the New Decade . . . . . . . . . . . . . . . . . . 103 Reorganization and Recovery . . . . . . . . . . . . . . . . . . . . 104 Resurrecting the Fourth Service Line . . . . . . . . . . . . . 106 Realizing Success in Both Residential and Commercial Services . . . . . . . . . . . . . . . . . . . . . . . . . . 110 7 Battling Bugs in Trees and in Software (1999–2004) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 New Difficulties Yield New Solutions . . . . . . . . . . . . . 115 Tackling Challenges and New Assignments . . . . . . . . . 119 Fighting Insects and Other reats . . . . . . . . . . . . . . . 122 8 Succession, Acquisitions and a Recession (2005–2009) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Growing Leadership and Service Lines . . . . . . . . . . . . . 127 Critical Years: Recession and Acquisitions . . . . . . . . . . 132 9 Building on the Best (2010–2013) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 e Best of Davey . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Leadership Changes and DaveyCare . . . . . . . . . . . . . . 139 A New Vision for the Future . . . . . . . . . . . . . . . . . . . . 142 10 End of an Era (2014–2017) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Changing of the Guard . . . . . . . . . . . . . . . . . . . . . . . . 149 Client Experience Role Evolution . . . . . . . . . . . . . . . . 152 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 2016 and 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 11 A Future Focused on Employees (2017–2019) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Enjoying Continued Success . . . . . . . . . . . . . . . . . . . . 161 Vision 2030 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Four Decades of Employee Ownership . . . . . . . . . . . . 166 Corporate Vision, Global Concerns . . . . . . . . . . . . . . . 168 A Proud Legacy and a Promising Future . . . . . . . . . . . 169 Appendix A: Recession Managers . . . . . . . . . . . . . . . . 173 Appendix B: Leadership Transitions . . . . . . . . . . . . . 177 Safety: Safety is a Value at Davey . . . . . . . . . . . . . . . . 181 Perseverance: Davey Storm Response Restores Power to the People . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Leadership: Top-Notch Technical Training roughout History . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Expertise: Equipment Maintenance at Davey Evolved with Machine Age. . . . . . . . . . . . . . . . . . . . . 191 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Table of Contents