Davey Tree Flipbooks

5 March/April 2021 | THE DAVEY BULLETIN ASK THE CEO: Q. HOW DOES DAVEY EMBRACE AND ADAPT TECHNOLOGY TO HELP DRIVE OUR SUCCESS? loyal client relationships and shareholder value. We are not adapting the business to fit these programs. Rather, we are using them to create systems that work best for Davey. We are refining and dialing in the software to best suit the needs of our employees and clients. Our support services, including human resources, information technology and the Davey Institute, will assist employees in learning and transitioning to the new systems. The successful adoption of these programs requires supportive, engaged employees who are willing to embrace the resulting changes. I am confident all our employees will realize, and appreciate, the benefits these technological improvements have to offer. Learn more about these programs on pages 6-7 of this Bulletin issue. A. Davey strives to provide our field crews with the latest mechanical equipment, from chippers to chainsaws, climbing harnesses and aerial units, to provide a safe and productive work environment. We do the same when it comes to the efficiency of our operating software systems for client billing, employee records, fleet management and other back-end business needs. This year marks the start of a substantial modernization of the enterprise resource planning software we use to manage our daily operations. We have used SAP ® business software solutions since introducing it in 1999. In 2021, we start upgrading to SAP S/4HANA. This system will introduce a multitude of enhancements, including commercial project tracking, easier data access and improved billing support. When you are a company as complex as Davey, you need this level of integrated systems to make things work behind the scenes. One piece of this puzzle is already in place. Some of our support services have started using elements of SAP SuccessFactors, a human resources oriented software component that will provide a number of improvements to our operations once it is fully implemented – including digital paystubs and tax information accessible 24/7, with mobile device functionality. Driver safety remains a focal point. And although it's not tied to SAP upgrades, we're adapting use of a new mobile device app, TRUCE ® , that blocks distracting mobile phone notifications while our employees are at the wheel of a Davey vehicle. In short, TRUCE shuts off phone notifications so you can focus on the road. All these upgrades are driven in part by our strategic plan, Vision 2030. These new systems will help set the stage for the next 10 years' worth of growth at Davey through their scalability and flexibility. Most importantly, they improve engagement with our employees while aiming to help them deliver exceptional client experiences – to build Pat Covey, Davey Chairman, President and CEO ASK THE CEO

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