Davey Tree Flipbooks

March-April Bulletin 2021

The Davey Tree Expert Company provides residential and commercial tree service and landscape service throughout North America. Read our Flipbooks for helpful tips and information on proper tree and lawn care.

Issue link: http://daveytree.uberflip.com/i/1364614

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Page 20 of 35

21 March/April 2021 | THE DAVEY BULLETIN Branch managers Chris Dempsey, Suffolk territory; Lee deVos, Dulles territory; Katherine Leary, Houston territory; and Jim Paluch come together virtually to discuss their progress with the Working Smarter Challenge program. PERSEVERANCE Eight branches of Davey's Commercial Landscape Services (CLS) participated in the Working Smarter Challenge, a pilot program focused on employee engagement, discovering operational efficiencies, and developing future company leaders. The Working Smarter Challenge is a 20-30 week course, with territories holding weekly small-group meetings that follow a 5-step process. The number of weeks is determined by local success and engagement: • Documenting the current state of the territory • Identifying what makes certain work-related tasks undesirable • Planning for improvements • Creating new standards for posting in high-visibility areas • Celebrating improvements CLS TERRITORIES SEEK EFFICIENCIES, IMPROVEMENTS Columbus, Detroit North, Detroit Southwest, Dulles, Houston, Indianapolis, Southeast Florida and Suffolk 2020 TERRITORIES: Davey enlisted the services of JP Horizons, a "people solutions" company that aims to improve business performance. Jim Paluch, founder of JP Horizons, video- interviewed branch managers, recorded the conversations and then shared the videos with other CLS leaders in a weekly email. Paluch is a long-time industry consultant. "The videos are one example and allow leaders in the service line to hear what other CLS managers are thinking and doing in terms of their responsibilities and how their offices are applying the Working Smarter principles each week," said Mark Svozil, vice president and general manager, CLS. In 2021, the focus will turn toward coaching for the CLS service line leadership, who will hold small group sessions with JP Horizons. " Safety culture in the tree care business is prominent, and Davey encourages the safety culture above everything else. I think people should know we take care of our people here. " ROB SUYDAM foreman, New Jersey office SAFETY DOING IT RIGHT

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